Order Processing & Dispatch
Order Processing & Dispatch
- Please allow 2-4 business days for your order to be dispatched.
- Express post orders will be prioritised.
- You’ll receive a shipping confirmation email detailing your tracking information once your order has been dispatched. You can follow the progress of your delivery through this.
Please Note:
- There may be slight delays in order processing during peak or holiday periods.
- Your shipping confirmation email may take a few hours to update. If you have not received this email, please check your junk mail folder or contact us.
- Express Shipping duration comes into effect once your order is dispatched.
Shipping Rates & Delivery Times
Shipping Rates & Delivery Times
New Zealand
- Standard Shipping: $9 (FREE on orders over $100).
- Rural Shipping: $12 (FREE on orders over $100).
- Once dispatched, delivery times are determined by NZ Post.
- Please allow a couple of extra days for rural deliveries.
Australia
- Standard Shipping: $10 flat rate (FREE on orders over $100).
- Express Shipping: $15 flat rate.
- Once dispatched, delivery times are determined by Australia Post.
International
- Flat rate: $45 (FREE on orders over $350).
- Please allow up to 14 days for delivery.
Please Note:
- Any customs duties, foreign taxes, or additional fees are the responsibility of the customer. We recommend checking your local regulations before ordering, as they differ from country to country.
- Unfortunately, we cannot accept any orders from the United States of America at this stage due to increased tariffs.
Preorders
Preorders
- Orders containing preorder items will be shipped together when the preorder item is available.
- Please place separate orders if you require the in-stock items sooner.
questions?
If you have a question we haven't covered here, please email us at: from.y.to.z@outlook.com.
